Moving Guide Updated January 2026

Moving Home with Virgin Media

Complete guide to transferring your Virgin Media service to a new address, including availability checks, installation, and what to do if Virgin Media isn't available.

Check Availability at Your New Address

We've helped hundreds of readers navigate Virgin Media home moves - here's what actually works and what to watch out for.

Before arranging your move, check if Virgin Media is available at your new address. Virgin Media's cable network doesn't cover all areas of the UK, so availability isn't guaranteed.

How to Check Availability

  1. Visit the Virgin Media website
    Go to virginmedia.com and find the postcode checker.
  2. Enter your new postcode
    Type in the full postcode of your new property and click to check availability.
  3. Review the results
    The checker will show if Virgin Media services are available and which packages you can get at your new address.

How to Transfer Your Service

If Virgin Media is available at your new address, you can transfer your service. We recommend arranging this at least 2-3 weeks before your move date.

  1. Call Virgin Media
    Call 0345 454 1111 and tell them you're moving home. Have your new address and move date ready.
  2. Confirm availability
    The agent will confirm Virgin Media services are available at your new address and what packages you can have.
  3. Choose your installation date
    Select a date and time for the engineer to visit your new property. Try to book as close to your move date as possible.
  4. Confirm service end at old address
    Your service at your current address will end on the day before your new installation, or on your move date - whichever you prefer.
  5. Receive confirmation
    Virgin Media will send confirmation of your move, including your installation date and any costs involved.

Recommended Timeline

4-6 weeks before moving

Check availability at your new address

2-3 weeks before moving

Call to arrange your move and book installation

1 week before moving

Confirm your installation appointment and prepare equipment

Moving day / Installation day

Engineer visits to install service at new property

What If Virgin Media Isn't Available?

If Virgin Media isn't available at your new address, you have the right to cancel your contract without paying early termination fees. Here's what to do:

  1. Get confirmation in writing
    Ask Virgin Media to confirm in writing (email is fine) that services are not available at your new address.
  2. Request penalty-free cancellation
    Tell Virgin Media you want to cancel due to moving to an area they don't serve. You should not have to pay early termination fees.
  3. Arrange your end date
    Set your service end date to coincide with your move. The 30-day notice period may still apply.
  4. Return equipment
    Virgin Media will send return packaging. Return all equipment within 30 days to avoid charges.

Installation at Your New Property

What to expect when the engineer arrives at your new property:

What the Engineer Will Do

  • Check existing cabling: If the previous occupant had Virgin Media, they'll use the existing connection if possible
  • New installation: If there's no existing connection, they'll run a new cable from the street to your property
  • Install equipment: Set up your Hub, TV boxes, and any other equipment you've ordered
  • Test everything: Make sure broadband, TV, and phone (if applicable) are all working
  • Show you how to use it: Give you a quick tutorial on your equipment

Preparing for the Engineer Visit

  • Make sure someone over 18 is home for the entire appointment window (usually 2 hours)
  • Know where you want the Hub and TV boxes located
  • Clear access to where cables may need to be run
  • Have a phone nearby in case the engineer needs to contact you
  • If you're renting, check with your landlord about any drilling that may be needed

Fees and Charges

Here's what you might be charged when moving home with Virgin Media:

Standard Move

Often Free

If existing connection available

New Installation

Up to £35

If new cable run needed

Non-Standard Install

Varies

Complex installations may cost more

Moving Home FAQs

Can I keep my Virgin Media phone number when I move?
Yes, in most cases you can keep your Virgin Media phone number when moving within the same area code. If you're moving to a different area code, you may need a new number. Ask when you arrange your move.
What happens to my email address?
Your @virginmedia.com email address stays the same when you move. You don't need to do anything - it will continue working as normal at your new address.
Do I need to take my equipment with me?
In most cases, you should take your equipment (Hub, TV boxes, remotes) to your new property. The engineer will set it up there. However, if you're getting newer equipment, Virgin Media will let you know and arrange returns.
What if I'm moving into a new-build property?
Some new-build developments have Virgin Media installed as standard. Check with your developer or use the postcode checker. Installation in new-builds may take longer due to infrastructure being new.
Can I pause my service while I move?
Virgin Media doesn't typically offer a pause option for home moves. You'll continue to be billed until your new service starts, but shouldn't be charged for a significant gap between addresses if it's due to installation availability.

Sources & References

JT

Written by James Thompson

Broadband & Home Technology Expert

James is a former broadband engineer with 10 years of experience installing and troubleshooting home internet and TV systems across the UK. He specialises in helping customers get the most from their Virgin Media services.

Last reviewed: January 2026

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