About AtlasMobile

Your independent resource for O2 and Virgin Media customer support, help guides, and step-by-step tutorials.

AtlasMobile is an independent website dedicated to helping O2 and Virgin Media customers get the most from their mobile, broadband, and TV services. We provide clear, step-by-step guides, official contact information, and helpful tutorials updated for 2026 and beyond.

Important Disclaimer

This website is not affiliated with, endorsed by, or connected to O2, Telefonica UK, Virgin Media, or Virgin Media O2. We are an independent resource providing helpful information and guides for customers of these services. For official support, please visit o2.co.uk or virginmedia.com or contact them directly.

Our Mission

Our mission is to make customer support simple and accessible for everyone. We provide clear, easy-to-follow guides that help you navigate O2 and Virgin Media services, troubleshoot common issues, and get the most from your mobile, broadband, or TV account. All our content is regularly updated to reflect the latest plans and services for 2026 and 2027.

What We Cover

O2 Mobile Guides

  • Pay Monthly and Pay As You Go support
  • Billing and payment help
  • Roaming and international usage
  • Upgrades and O2 Refresh
  • PAC codes and network switching
  • O2 Priority rewards
  • Signal and coverage issues
  • eSIM activation and setup

Virgin Media Guides

  • Broadband setup and troubleshooting
  • Hub 5 and router configuration
  • WiFi optimization tips
  • Virgin TV guides
  • Billing and account management
  • Moving home with Virgin Media
  • Complaints and escalation
  • Price increase guidance

Our Values

User-Focused Guides

Every guide is written with customers in mind, using plain English and clear step-by-step instructions.

Accurate Information

We verify all information against official sources and keep content updated for 2026/2027.

Independent & Transparent

We clearly state we're not affiliated with O2 or Virgin Media and always direct users to official support when needed.

Free to Use

All our guides and information are completely free to access - helping customers without any cost.

Our Editorial Team

AtlasMobile is run by a small team of UK telecommunications experts with over 15 years of combined experience in the mobile and broadband industry. Our writers and editors are passionate about helping consumers navigate the often confusing world of mobile contracts, broadband deals, and network services.

James Thompson

Lead Editor & Telecommunications Specialist

10+ years experience in UK mobile industry. Former retail manager and certified Ofcom consumer advisor.

Sarah Patel

Content Writer & Broadband Expert

5+ years covering UK broadband and mobile. Previously wrote for Which? Computing and TechRadar.

Our Commitment to You

  • We will always clearly identify ourselves as independent from O2 and Virgin Media
  • We will direct you to official support when your query requires account access
  • We will keep our guides accurate and up-to-date
  • We will never ask for your personal account information
  • We will provide information free of charge
  • We will respond to feedback and corrections promptly

Have questions or feedback about our guides?

Contact Us