Refund Policy

Last updated: January 2026

Refund process and policy with money being returned and confirmation checkmark

AtlasMobile is a Free Service

AtlasMobile is a completely free information website. We do not charge any fees, process any payments, or sell any products or services directly. All our help guides, tutorials, and information are provided free of charge to help UK consumers with their O2 and Virgin Media services.

No Payments Processed

Since AtlasMobile does not:

  • Sell mobile phones, tablets, or accessories
  • Sell mobile contracts or SIM cards
  • Sell broadband packages or TV services
  • Process any financial transactions
  • Offer any paid subscription services
  • Charge for access to any content

There are no refunds to be made from AtlasMobile directly. We are an independent information resource only.

Looking for O2 or Virgin Media Refunds?

If you have purchased products or services from O2 or Virgin Media and need information about their refund policies, please contact them directly using the links below:

O2 Refund Policy

For refunds on O2 devices, accessories, or service charges:

  • Device returns within 14 days
  • Faulty product returns
  • Billing disputes and credit requests
  • Cooling-off period cancellations
O2 Returns & Refunds

Virgin Media Refund Policy

For refunds on Virgin Media broadband, TV, or phone services:

  • 14-day cooling-off period
  • Service credit requests
  • Equipment return refunds
  • Billing error corrections
Virgin Media Refunds

Your Consumer Rights

As a UK consumer, you have statutory rights when purchasing goods and services. Here is a brief overview:

14-Day Cooling-Off Period

Under the Consumer Contracts Regulations 2013, you have the right to cancel most online or phone purchases within 14 days of receiving the goods, without giving any reason.

Consumer Rights Act 2015

This act gives you rights if goods are faulty, not as described, or not fit for purpose:

  • Within 30 days: Full refund for faulty goods
  • Within 6 months: Repair or replacement (and refund if repair fails)
  • After 6 months: Repair or partial refund may be available

More Information

For detailed information about your consumer rights, visit:

Contact O2 or Virgin Media Directly

For all refund requests, billing queries, or account-related issues, please contact your service provider directly:

O2 Customer Service

Virgin Media Customer Service

Questions About This Policy?

If you have any questions about this refund policy page, please contact us:

Please note that we cannot process refunds, access your O2 or Virgin Media account, or make changes to your services. We are an independent information website only.