Rewards Guide Updated January 2026

O2 Priority Rewards

Your complete guide to O2 Priority. Get exclusive rewards, Priority Tickets for concerts and events, weekly offers from top brands, and Priority Moments experiences - all free for O2 customers.

Disclaimer: This is an independent help resource and is not affiliated with O2, Telefonica UK, or Virgin Media O2. For official support, visit o2.co.uk

From our experience helping readers get the most from their O2 benefits, here's everything you need to know about Priority rewards.

How O2 Priority Works

O2 Priority is a free rewards programme exclusively for O2 customers. It gives you access to exclusive offers, discounts, and experiences from a wide range of partners including restaurants, cinemas, retail brands, and entertainment venues.

Who Can Use O2 Priority?

O2 Pay Monthly customers: Full access to all Priority offers
O2 Pay As You Go customers: Full access to all Priority offers
O2 SIM Only customers: Full access to all Priority offers
Virgin Media O2 customers: Access through the Virgin Media O2 app

Key Benefit: O2 Priority is completely free - there is no subscription or additional cost to access the offers and rewards.

Types of Rewards Available

Weekly Offers: New deals every week from popular brands
Priority Tickets: Early access to concert and event tickets
Priority Moments: Exclusive experiences and money-cannot-buy opportunities
Everyday Rewards: Regular discounts at restaurants, cinemas, and shops

Getting the Priority App

To access O2 Priority rewards, you need to download the Priority app on your smartphone:

Download the App: Search for "Priority" in the App Store (iOS) or Google Play Store (Android) and download the free app.
Open the App: Launch the Priority app on your device.
Verify Your Number: Enter your O2 mobile number. You will receive a verification code via SMS.
Enter the Code: Input the verification code to confirm you are an O2 customer.
Start Exploring: Browse available offers and start claiming rewards immediately.

Tip: Make sure you are connected to your O2 mobile data (not WiFi) when verifying your number for the fastest setup.

App Requirements

iOS: iPhone running iOS 14.0 or later
Android: Devices running Android 8.0 or later
Active O2 SIM: Must have an active O2 Pay Monthly or PAYG account

Weekly Offers

Every week, O2 Priority releases new offers from popular brands. These typically include:

Types of Weekly Offers

Food & Drink: Free coffees, discounted meals, and restaurant deals from brands like Caffe Nero, Greggs, and Pizza Express
Entertainment: Cinema discounts, streaming subscriptions, and gaming offers
Retail: Discounts at high street shops and online retailers
Travel: Holiday discounts and travel deals

Quick tip from our team: The most popular offers (like free coffees) tend to run out quickly. Check the app first thing Wednesday morning for the best selection.

How to Claim Weekly Offers

Open the Priority App: Check the app regularly for new offers, typically released on Wednesdays.
Browse Available Offers: Scroll through the current offers and select one you want to claim.
Tap to Claim: Select the offer and follow the instructions to generate your unique code or voucher.
Redeem In-Store or Online: Show the code at participating locations or enter it online before checkout.

Important: Most offers are limited - one per customer and for a specific time period. Check the terms and conditions for each offer.

Priority Tickets for Concerts

One of the most popular O2 Priority benefits is early access to concert and event tickets. O2 customers can buy tickets 48 hours before they go on general sale.

How Priority Tickets Work

48-Hour Head Start: Access to tickets two days before the general public
Exclusive Allocation: Tickets reserved specifically for O2 Priority members
Wide Range of Events: Concerts, theatre, comedy, sports, and festivals
The O2 Arena: Special access for events at The O2 in London

Getting Priority Tickets

Check the App: Browse upcoming events in the Priority Tickets section of the app.
Set Reminders: Enable notifications for events you are interested in so you do not miss the Priority sale.
Be Ready: Priority tickets often sell out quickly. Be ready when the sale opens.

In our experience: For popular concerts, readers tell us tickets can sell out within minutes. Log in to the app 5 minutes before the sale opens and have your payment details ready.

Verify Your Number: You may need to verify your O2 number when purchasing tickets.
Complete Purchase: Buy tickets through the Priority app or linked ticketing partner.

The O2 Arena: O2 customers get even more benefits at The O2 in London, including exclusive bars, fast-track entry, and member lounges.

Priority Moments

Priority Moments are exclusive experiences that money cannot buy - only available to O2 Priority members through competitions and giveaways.

Types of Priority Moments

Meet & Greets: Chance to meet famous artists and celebrities
VIP Experiences: Backstage access, hospitality boxes, and exclusive events
Exclusive Screenings: Film premieres and preview screenings
Sports Access: Behind-the-scenes tours and player meetings
Money-Cannot-Buy Prizes: Unique experiences and limited-edition items

How to Enter Priority Moments

Check the App Regularly: Priority Moments are announced in the app with entry deadlines.
Enter Competitions: Follow the entry instructions for each Moment.
Winners Notified: If you win, O2 will contact you via the app or email.

Tip: Enter every Priority Moment that interests you - competition entry is free and increases your chances of winning.

Priority FAQs

Is O2 Priority free to use?

Yes, O2 Priority is completely free for all O2 customers. There is no subscription fee or hidden costs. Simply download the app, verify your O2 number, and start claiming offers.

Can I use Priority on multiple devices?

Your O2 Priority account is linked to your O2 mobile number. You can log in on a new device, but only one device can be active at a time. This prevents offer abuse and ensures fair access for all customers.

Why cannot I claim an offer?

Common reasons include: the offer has expired, you have already claimed it (one per customer), the offer has reached its limit, or there is a technical issue. Try closing and reopening the app, or contact O2 support if the problem persists.

Do Priority Tickets cost more than normal tickets?

No, Priority Tickets are sold at the same price as regular tickets. The benefit is early access, not a discount. Some events may also offer exclusive VIP packages at premium prices.

Can I share my Priority offers with friends?

Most offers are linked to your O2 number and cannot be shared. Each O2 customer must claim offers through their own verified Priority account. However, you can tell friends about offers so they can claim their own.

What happens to my Priority access if I leave O2?

O2 Priority is exclusively for O2 customers. If you switch to another network, you will lose access to Priority offers and your account will be deactivated. Any unclaimed offers will expire.

More O2 Priority Resources

If you need further assistance with O2 Priority:

Priority App: Check the Help section within the Priority app
Call 202: Free from your O2 mobile (Mon-Fri 8am-9pm, Sat-Sun 8am-8pm)
My O2 App: Manage your O2 account and chat with support
O2 Help Centre: Browse all O2 help topics

Sources & References

Written by Sarah Mitchell

Mobile & Broadband Specialist

Sarah has over 8 years of experience helping UK consumers navigate mobile and broadband issues. Previously worked in telecommunications customer service and now writes guides to help others avoid common pitfalls.

Last reviewed: January 2026