Editorial Policy

Last updated: January 2026

Our commitment to providing accurate, unbiased, and helpful telecommunications information for UK consumers.

Editorial standards and content policy with quality review process and fact-checking

Our Content Accuracy Commitment

AtlasMobile is committed to providing accurate, up-to-date, and unbiased information about O2, Virgin Media, and other UK telecommunications services. Every piece of content we publish is created to help consumers make informed decisions about their mobile, broadband, and TV services.

Our Editorial Principles

Accuracy First

All information is verified against official sources

Regular Updates

Content reviewed monthly for currency

Clear Sources

We cite official network and regulatory sources

No Bias

Advertising does not influence editorial content

Fact-Checking Process

Every piece of content on AtlasMobile goes through a rigorous fact-checking process:

  1. Research Phase

    Our writers gather information from official network websites, Ofcom publications, industry reports, and verified customer resources.

  2. Verification

    All facts, figures, contact numbers, and procedures are cross-referenced against multiple authoritative sources.

  3. Editorial Review

    A senior editor reviews every article for accuracy, clarity, and completeness before publication.

  4. Publication

    Content is published with clear authorship, publication date, and last updated timestamp.

  5. Ongoing Monitoring

    Published content is regularly monitored for accuracy and updated when services or information change.

Our Sources

We rely on authoritative sources to ensure accuracy:

Primary Sources

  • Official O2 website and help documentation
  • Official Virgin Media website and support pages
  • Ofcom regulatory publications and data
  • Official network press releases and announcements
  • Government and regulatory body publications

Secondary Sources

  • Industry publications and trade journals
  • Consumer rights organisations (Citizens Advice, Which?)
  • Technical specifications from device manufacturers
  • Academic research on telecommunications

Update Frequency

We maintain our content through regular review cycles:

Daily Monitoring

We monitor network announcements and news for breaking changes that may affect our content.

Monthly Reviews

All guides are reviewed monthly to ensure pricing, contact numbers, and procedures remain current.

Quarterly Audits

Comprehensive content audits are conducted quarterly to verify all information and update statistics.

Annual Overhauls

Major content refreshes at the start of each year to ensure all guides reflect current year information.

Every article displays a "Last updated" date so you know when the content was last reviewed.

Author Information & Expertise

AtlasMobile content is created and reviewed by a team of UK telecommunications experts:

James Thompson

Lead Editor & Telecommunications Specialist

10+ years experience in the UK mobile industry. Former retail manager at a major network operator. Certified Ofcom consumer advisor. Specialises in contract advice, billing issues, and customer rights.

Sarah Patel

Content Writer & Broadband Expert

5+ years covering UK broadband and mobile technology. Previously wrote for Which? Computing and TechRadar. Specialises in broadband troubleshooting, router setup, and WiFi optimisation.

Our team's expertise includes:

  • Deep understanding of UK telecommunications regulations (Ofcom, Consumer Rights Act)
  • Direct experience working with O2 and Virgin Media customers
  • Technical knowledge of mobile networks, broadband technology, and consumer electronics
  • Ongoing professional development and industry certification

Corrections Policy

We take accuracy seriously and have a clear process for handling errors:

When We Discover an Error

  1. Immediate Correction: Factual errors are corrected as soon as they are identified
  2. Transparency: Significant corrections are noted at the bottom of the article
  3. Update Timestamp: The "Last updated" date is changed to reflect the correction
  4. Process Review: We review how the error occurred to prevent similar issues

Report an Error

If you spot an error in our content, please let us know:

  • Email: corrections@atlasmobile.co.uk
  • Include the page URL and a description of the error
  • If possible, provide a source for the correct information

We review all correction requests within 48 hours and update content promptly when errors are confirmed.

Editorial Independence

AtlasMobile maintains complete editorial independence:

  • No sponsored content: We do not accept payment for editorial coverage
  • Advertising separation: Advertising does not influence our editorial decisions or recommendations
  • Clear disclosure: Any affiliate relationships or advertising partnerships are clearly disclosed
  • No network affiliation: We are not affiliated with O2, Virgin Media, or any other network operator

Our goal is to provide helpful, accurate information that serves the interests of UK consumers, not any commercial entity.

Contact Our Editorial Team

For questions about our editorial policy, content suggestions, or to report issues:

  • General enquiries: editorial@atlasmobile.co.uk
  • Corrections: corrections@atlasmobile.co.uk
  • Content suggestions: suggestions@atlasmobile.co.uk